Relationship strategies : using the platinum rule to create instant rapport

Alessandra, Anthony J. (Author). Nightingale-Conant Corporation. (Added Author).

Summary: Marketing expert, author, and award-winning speaker Dr. Tony Alessandra explains how to deal with the differences in people in twelve revealing sessions.

Record details

Physical Description: 6 audio discs : digital, stereo ; 4 3/4 in.
sound disc
Publisher: Chicago, Ill. : Nightingale-Conant Corp., ©1996.

Content descriptions

General Note:

Subtitle from container.

Formatted Contents Note:

Disc 1. A proven way to build rapport. Tracks 1. Prescription before diagnosis -- 2. The golden rule -- 3. The root of the platinum rule -- 4. Using the platinum rule -- 5. The four personality types -- Understanding the four basic styles. Tracks 6. The director -- 7. The thinker -- 8. The socializer -- 9. The relater -- Disc 2. Getting a quick handle on anyone. Tracks 1. Vocal and visual communication -- 2. Listening to verbal clues -- 3. Summarizing the personality types' verbal clues -- 4. How people send out signals -- 5. The self-contained person -- The platinum grid . Tracks 6. Direct vs. indirect people -- 7. Are you direct or indirect? -- 8. Practicing identification of the four personality types -- 9. Pluses and minuses of each style -- 10. One more exercise -- Disc 3. Pinpointing your blend of personal styles. Tracks 1. Styles and sub-styles -- 2. Looking at the four sub-styles of directors -- 3. The four sub-styles of socializers -- 4. The relater sub-styles -- 5. The thinker sub-styles -- Building the bridges of compatibility. Tracks 6. Bonds and barriers among the four styles -- 7. High and moderate compatibility between similar types -- 8. Conflicts between types--low compatibility -- 9. Negotiating -- Disc 4. Mastering the skill of adaptability. Tracks 1. An example of adaptability -- 2. Learning the skill of adaptability -- 3. Socializers and thinkers -- 4. How a relater becomes adaptable -- 5. A final example of adaptability -- Bringing out the best in groups. Tracks 6. Why teams misfire -- 7. How the four styles influence a group -- 8. Two ways to set up a great group -- 9. A pivotal question -- 10. Getting the best results -- Disc 5. High-performance leadership. Tracks 1. The platinum rule in leadership -- 2. Motivating -- 3. Complimenting -- 4. Counseling -- 5. Delegating -- Five steps to successful sales. Tracks 6. Phases of buying -- 7. Selling today -- 8. The first step : contact -- 9. The second step : explore -- 10. The third step : collaborating -- Disc 6. Five steps to successful sales (cont'd). Tracks 1. More on collaborating -- 2. Commitment : the fourth step -- 3. A brief recap -- 4. The assure step : number five -- 5. A fundamental change -- Creating a web of rich relationships. Tracks 6. Applying the platinum rule outside the workplace -- 7. Family conflicts -- 8. Applying the platinum rule with children -- 9. Cultivating adaptability in all areas of your life -- 10. The key to the platinum rule.